Welcome to Pivoting to Technology Adoption!

Will Leach

Will Leach Profile Photo

Founder

Will Leach is the founder of Mindstate Group, where he helps leaders understand why customers choose and how to build decision confidence through behavioral AI. A behavioral research expert and marketing strategist, Will previously led PepsiCo’s Behavioral Science Lab and now advises executive teams across industries. His work applying behavioral science to brands like PepsiCo, Mars, Capital One, 7-Eleven, and Disney has helped leaders uncover the psychological drivers behind growth, brand loyalty, and strategic clarity.

He is the best-selling author of Marketing to Mindstates, which reached #1 in six Amazon categories and introduced a practical framework for understanding the psychological states that drive customer decisions. Today, Will works with executive teams to uncover the behavioral drivers behind growth, brand loyalty, and strategic clarity.

Will speaks and advises on behavioral science, AI-powered insight, and how leaders can make smarter decisions in uncertain markets.

128
Aug. 11, 2026

Five Industries. One Blind Spot.

70% of technology transformations fail. Not because of the technology, but because of the gap between what leaders deploy and what people actually do with it. In this compilation, host Donna P. Mitchell puts a year of the show's strongest answers side by side. Five leaders from five industries — consulting, behavioral science, mission-driven transformation, insurance and health, and product innovation — answer the same question in two rounds: what do organizations get wrong about technology ado...
117
May 12, 2026

Behavioral Science Meets Technology Adoption — Will Leach, Mindstate Group

Messaging is not the same thing as meaning. And until executives understand that, 70% of technology transformations will keep failing for the same reason. In this episode of Pivoting to Technology Adoption, host Donna P. Mitchell sits down with Will Leach — founder and CEO of Mindstate Group, behavioral science professor at SMU Cox School of Business, and bestselling author of Marketing to Mindstates — to expose what most CIOs, CTOs, and C-suite leaders miss when rolling out AI and enterprise...
Guest: Will Leach