Bryant Richardson

Bryant Richardson is the founder and president of Real Blue Sky,
LLC, a consultancy focused on empowering businesses to craft
compelling customer experiences. He translates world-class
customer experience (CX) strategies into practical, impactful
solutions tailored for growth-minded business leaders.
Bryant's journey in customer experience is rooted in a lifetime of
learning and curiosity. His inquisitive nature led him to
understand how things worked, with an innate desire to improve
them.

For over 30 years, he has been a recognized leader in
transforming customer experiences for top brands across
varied industries, including financial services, technology,
telecom, healthcare, retail, and nonprofits.
Bryant was named to ICMI’s Top 25 Thought
Leaders for 2025. He is also a highly-rated
speaker, coach and the author of numerous
industry articles and his forthcoming book,
The Next CX Economy.

Outside of work, Bryant is deeply committed to
his community, generously sharing his time,
talents, and resources with organizations like
Embrace Waiting Children. He enjoys
motorcycling North Texas’ scenic byways
and cooking for friends and family in his
Dallas-area home