114
April 21, 2026
Three financial services leaders. 77 combined years across fintech, insurance, and commercial banking. They have never met, never compared notes, and never coordinated a message. And they all arrived at the same conclusion: AI adoption in financial services fails when governance, people, and experience are treated as afterthoughts. In this compilation episode of Pivoting to Technology Adoption, host Donna P. Mitchell brings together the sharpest moments from three conversations that independentl...