Donna P. Mitchell
CEO & Executive Educator | The Transformation Authority™
Donna P. Mitchell is the founder of The Transformation Authority™ and CEO of Mitchell Universal Network, LLC. Official Member of Forbes Business Council and C-Suite Network Contributor. With 48 years of Fortune 500 experience across telecommunications, aviation, airline operations, healthcare and pharmaceuticals, and emerging technology, she has enabled 150,000+ professionals through enterprise-scale transformation. Author of Pivoting to Technology Adoption: Mind the Gap (Amazon, 2026) and host of the Pivoting to Technology Adoption podcast — IAB-certified, reaching executives in 60 countries with 136% year-to-date growth in 2026.
130
Sept. 8, 2026
What People Do — Shadow Systems, Sabotage, and the Distance Between the Dashboard and the Floor
Seventy percent of technology transformations fail — and it is not the technology. It is the human adoption gap. In this solo author read, Donna P. Mitchell reads Chapter 4 of her book Pivoting to Technology Adoption: Mind the Gap, and makes the case that every workaround in your organization is a message you are not reading. TOPICS COVERED Why shadow systems are feedback, not resistance The Shadow Ledger and the hidden liabilities of ungoverned technology Three places the dashboard and the ...
Guest: Donna P. Mitchell
127
Aug. 4, 2026
What People Feel: Why Attitudes and Culture Eat Strategy Every Time
70% of technology transformations fail. Not because of the technology, but because of the gap between what leaders buy and how people actually feel about using it. In this episode there is no guest. Host Donna P. Mitchell reads Chapter 3 of her book, Pivoting to Technology Adoption: Mind the Gap — on the emotional climate every organization carries into every deployment, and what it costs when no one accounts for it. A director's cynicism doesn't stay in the director's office. A phys...
Guest: Donna P. Mitchell
121
June 10, 2026
Chapter 1, The Space Between — Author Read | Pivoting to Technology Adoption: Mind the Gap
It was never the technology. In this solo author read, host Donna P. Mitchell reads Chapter 1 of her book Pivoting to Technology Adoption: Mind the Gap — the case for why 70% of technology transformations fail, and what the 30% do differently. Deployment is an event. Adoption is a process. The distance between them is where organizations lose millions and billions of dollars every year. Drawing on 49 years across five industries — from the Bell System to US Airways to Johnson & Johnson — Donn...
Guest: Donna P. Mitchell
115
April 28, 2026
The Adoption Gap Is Widening — And the Big Four Confirmed It
In 2025, I said the AI adoption crisis would not be a technology problem. It would be a people problem. In 2026, BCG, McKinsey, MIT, and Gartner confirmed it with their own data. In this solo episode of Pivoting to Technology Adoption, host Donna P. Mitchell walks through the three calls she made in 2025 — and the independent data that confirmed every one of them. Then she names the three patterns she is watching for the next 12 months. TOPICS COVERED: • Why the 70% transformation failu...
Guest: Donna P. Mitchell