It was never the technology. In this solo author read, host Donna P. Mitchell reads Chapter 1 of her book Pivoting to Technology Adoption: Mind the Gap — the case for why 70% of technology transformations fail, and what the 30% do differently. Deployment is an event. Adoption is a process. The distance between them is where organizations lose millions and billions of dollars every year. Drawing on 49 years across five industries — from the Bell System to US Airways to Johnson & Johnson — Donn...
